What Is Abandon Rate

What Is Abandon Rate?
Abandon rate is the percentage of tasks that are abandoned by the customer before completing the intended task. There are two common industries where the abandon rate is a commonly used metric. The first is in call centers, the second is online retailing.

What Is Shopping Cart Abandon?
Shopping Cart Abandon is when a customer leaves his shopping cart while he was in the process of checkout within an online retailing website.

What Is Shopping Cart Abandon Rate?
Shopping Cart Abandon Rate is the percentage of shopping cart that are abandoned by the customers before completing the payment process in an online retailing store.

What Is Call Abandonment?
Call abandonment is when a call is abandoned (hanging out the phone) by a caller before an agent answers the call or address his concerns.

What Is Call Abandonment Rate?
Call abandonment rate is the percentage of calls that are abandoned by the callers before an agent answers the call or address their concerns.