TECHNOLOGY

What is Slack?

Slack is a messaging app for teams and workplaces to be used across multiple devices and platforms and is equipped with robust features that allow you to not only chat one-on-one with associates but also in groups.

Slack is a proprietary business communication platform developed by American software company Slack Technologies. Slack offers many IRC-style features, including persistent chat rooms organized by topic, private groups, and direct messaging.

Slack is a workplace communication tool, “a single place for messaging, tools and files.” This means Slack is an instant messaging system with lots of add-ins for other workplace tools. The add-ins aren’t necessary to use Slack, though, because the main functionality is all about talking to other people. There are two methods of chat in Slack: channels (group chat), and direct message or DM (person-to-person chat). Let’s take a quick look at the user interface.

 

 

When a customer wants to start using Slack, they choose a name for their Slack instance. This then becomes part of the unique URL. So, if Wile E. Coyote wants to create a Slack instance for ACME Slingshots, his Slack instance would be https://acmeslingshot.slack.com/. Wile E. can then invite anyone he wants to be a member of his Slack instance.

Channels in Slack can be public, meaning any member can see and join that channel, or private, meaning only members of that channel can see it or invite others to join. DMs are always private, although they can include up to 8 people.

The chat window is where all the actual communication happens. You can read any reply to messages, use emojis reactions, add gifs, see RSS feeds, set reminders, get add-in notifications, and various other bells and whistles. But more than anything, this is where you talk to people.