Al Rayan Bank UK 4+

Unreliable

The app, when it works, is reasonable in the information it provides about your accounts and the actions it allows you to carry out. However over the 12 months I have had the app on my phone it has failed on more than 2 occasions which has meant ringing customer service to sort the issue and several times deleting the failed app and downloading a further app which entails re-registering. All frustrating when all you wanted to do was a quick transfer of money!

MC

Like a previous reviewer I initially rated this app and the service poorly. However I have now changed to 5 stars with a very positive review. I managed on the 3rd time of trying to speak to a customer service agent who was marvellous and very helpful. This time my call was answered immediately. It seems that to get the app to work you have to register a mobile phone number which is not clear in the initial registration process. Once you have done this the app is clear and easy to use. I have had no problems since and am very impressed. A mail contact received a prompt and helpful response too with every effort made to contact me and to sort the problem out. I would now highly recommend this app, this bank and the customer service. Please Al Rayan Bank - make it clearer that the mobile phone number is crucial for app use as not everyone is permanently living their life under the rule of the mobile phone! Thanks

Great app once you get past difficult registration

Initially I rated this very low but turns out it was because of the registration. Basically it is quite confusing as you can't use your existing web login, you need to create a new one. And even then you need to know your security questions and get them 100% correct otherwise you will be locked out. Best thing to do is just call them up, although you might need to wait 30mins before getting through to someone.

Once you do get through this however, the app is actually pretty good and well designed. So the app makers have done a good job. Just a shame they didn't put the same thought into the registration process

Developer Response ,

Hello, thank you for taking the time to leave your review. We are sorry to hear of the issues you have been experiencing. Please call us on 0800 694 7193 and we’ll be happy to help you through the registration process. You can reach us on Monday to Friday 9am to 7pm and Saturday 9am to 1pm. It’s also worth mentioning that we have since released an updated version of the Mobile Banking app, so you may wish to try installing it again.