Bank of America Mobile Banking 4+

Hello, my name is Svetlana and recently i did started with BofA bc I was in need to switch the financial manager. My two last experience with different local banks was in trouble, lots of fraud. I’m using BofA for few months sofar. First of all I would say the online banking office is in really good shape with organisation and colour matching and that makes my work’ process cozy incalm and professional atmosphere. This is bigdeal for me, thank you for choosing professional designers and ITshers. Privacy seems to be top too, same as easy connection and communication with other country’ payees or banks by Zelle, Zelle is very nice option. For now I believe I mention all and yes, if you would like me to ask my opinion how to improve I definitely has one. I believe international Zelle would fit well bc Western Union is not working and there are no other function same top quality for money transfer so far. This is the reason why I believe international Zelle with such a security as BofA can offer and guarantee will be giant plus with benefits for BofA. We all have friends and family members abroad and all over the word and we all tired of moneytransferheadache. Why do we need it ? We were having much comfy life before “covidtime” yet, as a human beings we always have power to fix and change our comfy life back with new options and functionality. I hope it finds you well. Thanks. Regards Svetlana S’.

I’ve written several reviews before. None have been addressed or done any good to resolve my issues with my BofA app.
After a number of years I cancelled an automatic transfer from my BofA checking account to my Valley Strong (then Kern School’s) checking account. This never was handled properly and I had to repeatedly “re cancel” the recurring transaction.
After multiple phone calls and three separate in person visits to my branch the manager sent in a legal complaint on my behalf. I subsequently received a letter from BofA stating that my request had finally been processed and that no further transfers would take place. This was accurate for two or three months and then the transfers started again.
I have no idea what I can do at this point other than closing my account. This would cause multiple problems for myself and my adult children whom I have linked with several of my accounts for a number of reasons. I’m highly disappointed with the bank I’ve chosen to work with my entire adult life and BofA seems not to care about the problem it’s set up for me and my family, nor how long it’s effected me.
I will, once again try to resolve the bank’s mistake but with great distain and now a quite a bit of distrust.

It functions okay. Has all the features most bank apps use. Online check deposits, zelle, switching between accounts. However it does lack fluidity compared to other apps i’ve used such as chase and amex. Switching between business and personal accounts for example is extremely buggy. Unlike chase you get two tabs one says Personal and the other Business. Also check deposits can be annoying if you have multiple checks. You manually have to click deposit, take photos of front and back, enter amount, submit and then repeat the process per check. A feature that should be integrated- deposit multiple checks without having to restart the process for every individual check. Have some sort of group deposit mechanism. Also a feature to manually type in the account number or routing number if it’s illegible would be great! Some signatures get in the way and the built in camera app has trouble reading required info. Also an estimated, current balance, ledger balance in app would be better than logging onto a desktop website to see what you have. I don’t want to rant so to sum it up, this app doesn’t have the smaller quality of life features I’d like to see from such a major bank. I only wrote this because i’m hoping a dev would read and take this into consideration and not to bash BOA they’ll always be great. I just expect a little more focus to detail.