What Is Live Chat? Everything You Need To Know About Live Chat

Live chat is a digital way communication between customers to company customer service or representative over the internet in real time.

Live chat is a highly flexible and best cost-effective way for customer communication with the company’s representative: providing support, service, sales assistance and more. Instead of having to speak with a representative on the phone, visitors on a website can have a live interaction with agents in a chat box within a browser.

How does a Live Chat Work?
So, how does live chat work? It’s as simple as copy-pasting a few lines of code onto your website, running a chat client, and setting up your accounts and rules. From there, the functions of the software are available for you to set to your needs. And, your online visitors can start to chat with you in real time.

Is Live Chat a Real Person?
Yes, when you chat using a live chat, you are chatting with real person. Sometimes before getting to a real person, similar to voice systems, you might be asked by the live chat software a few questions enabling the you to be directed and chat with the right real person for you.

What Can Live Chat Be Used For?
Live chat can be used for providing support, service, sales assistance, billing or finance assistance and more. Businesses can also utilize the power of live chat and set a variety of business goals to help their business to grow: improve customer satisfaction, measure agent performance, promote self-service, improve customer success, book sales calls and demos, offer incentives at just the right moment, point prospects to high-converting pages, remove obstacles at checkout, tell customers about your training content and recommend upgrades to improve success.