Best Customer Retention Tactics

Learn what are the best customer retention strategies and get the 7 customer retention strategies list to consider implementing in your organization.

Retaining ecommerce customers lowers costs and boosts profits. In 2021, customer retention could be critical.

“At the onset of the pandemic, overall retail sales were down. But then a major shift occurred, and it was by far the largest move toward ecommerce that we have ever seen,” said Joe McCarthy, director of performance marketing for Klaviyo, an email and SMS marketing platform.

What are the Best Customer Retention Strategies?

Here are the top 7 best customer retention strategies you should consider for your organization:

1) Use the RFM Model.

2) Customer Onboarding.

3) Build Communities.

4) Offer Subscriptions.

5) Segment and Personalize.

6) Double Down on Content.

7) Focus on Service.

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