How to Build a Successful Support Team from Scratch

No matter if you’re building an internal customer support team or using a virtual outsourcing one, building a customer support team is best done with a clear plan. You can wing it, but you will find yourself having to undo mistakes at tedious length later.

Whether you’re starting a support department from scratch or have been managing a customer support team for a while and want to ensure it is structured to succeed, these seven building blocks make for a solid foundation:

1. Define “great customer service” for your company
2. Decide which channels to support
3. Hire the right people
4. Measure the right data
5. Pick your tools
6. Create your knowledge base
7. Integrate support into your product and company

Read more here.

Additional Links:

57 Virtual Team Building Activities To Boost Remote Employee Morale In 2020

The Holiday Support Rush Is Already Underway. Here’s How to Stay Afloat

Building and Managing a Virtual Support Team