15 Best Order Management System

Yakov Itai Samelson
May 19, 2024

Best Order Management System

Navigating the complexities of modern commerce requires a robust infrastructure, especially when it comes to managing orders. The best order management system plays a pivotal role in this landscape, acting as the backbone for businesses aiming to streamline their operations and enhance customer satisfaction. With the surge in online shopping and the expansion of global marketplaces, companies are under increasing pressure to process orders efficiently and accurately. The best order management system not only simplifies this task but also provides real-time visibility into inventory levels, order status, and customer information. This integration of key business processes is essential for companies looking to scale and adapt to the dynamic demands of the market. Recent industry analyses have shown that businesses utilizing top-tier order management systems experience a significant reduction in order processing times, an increase in customer retention rates, and an overall boost in operational efficiency.


The Need for Best Order Management System

In today’s fast-paced market, the ability to fulfill customer orders quickly and accurately is more than a convenience—it’s a competitive necessity. The need for the best order management system stems from several critical business requirements. First and foremost, it addresses the challenge of managing multichannel sales. As businesses expand their sales channels across e-commerce platforms, brick-and-mortar stores, and mobile apps, the complexity of tracking and fulfilling orders increases exponentially. An effective order management system consolidates orders from all these channels into a single, manageable interface, ensuring that no order falls through the cracks.

Moreover, inventory management is another area where the best order management system proves indispensable. By maintaining a real-time view of stock levels across multiple warehouses, businesses can make informed decisions about restocking, reducing the risk of stockouts or excess inventory. This level of insight is crucial for maintaining a balance between meeting customer demand and minimizing carrying costs. Additionally, the system facilitates seamless communication between sales, fulfillment, and customer service teams, enabling them to provide a cohesive and satisfying customer experience. From processing returns and exchanges to handling customer inquiries, the best order management system empowers businesses to deliver exceptional service, fostering loyalty and encouraging repeat business.

In essence, the best order management system is not just a tool for operational efficiency, it’s a strategic asset that supports business growth, enhances customer satisfaction, and drives profitability. As the market continues to evolve, the ability to adapt and respond to changing customer expectations will define the success of businesses. Investing in the right order management system is a step toward securing that success, ensuring that companies can meet the challenges of today’s commerce landscape head-on.

Order Management System


15 Best Order Management System

  1. Salesforce OMS
  2. IBM Sterling Order Management
  3. Zoho Inventory
  4. Veeqo
  5. ShipStation
  6. Brightpearl
  7. Shopify Plus
  8. NetSuite
  9. Extensiv
  10. Kyte
  11. Aptos
  12. CIN7
  13. VTEX
  14. QuickBooks Commerce
  15. Kibo


How does Best Order Management System work?

The best order management system (OMS) is a digital way to manage the life cycle of an order. It tracks all the information and processes, including order entry, inventory management, fulfillment, and after-sales service. A best-in-class OMS offers a centralized platform that manages orders from all sales channels, whether online, in-person, or through a call center.

The order management system begins by capturing the order when a customer places it. This can be done through various channels such as an e-commerce website, mobile app, or in-store point-of-sale system. Once the order is captured, the OMS checks against current inventory to ensure the product is in stock. If the item is available, the system updates the inventory count and proceeds to the next step.

Fulfillment is the next critical phase. The OMS will determine the best shipping method based on the customer’s location, delivery preferences, and the most cost-effective shipping method. It then sends the order details to the warehouse or fulfillment center to pick, pack, and ship the product.

Throughout this process, the order management system provides real-time updates to the customer. They can track their order status, receive notifications about shipment, and estimate delivery times. After the order is delivered, the OMS can handle returns or exchanges if necessary, completing the order lifecycle.


How to choose the Best Order Management System?

Selecting the best order management system is crucial for streamlining operations and enhancing customer satisfaction. When choosing an OMS, consider the following parameters and features:

Firstly, assess the scalability of the system. Your business needs may grow, and the OMS should be able to handle increased order volumes without compromising performance. Look for a system that can grow with your business, accommodating new products, additional sales channels, and higher order volumes.

Integration capabilities are also essential. The OMS should seamlessly integrate with your existing systems, such as CRM, ERP, and e-commerce platforms. This ensures that data flows smoothly between systems, reducing the need for manual data entry and the potential for errors.

Consider the user-friendliness of the system. It should have an intuitive interface that is easy to navigate for all users, from customer service representatives to warehouse staff. A steep learning curve can lead to inefficiencies and user resistance.

The best order management system should offer comprehensive analytics and reporting tools. These insights can help you understand sales patterns, inventory levels, and customer behavior, enabling you to make informed decisions to improve your business operations.

Finally, consider the level of customer support provided by the vendor. You want to ensure that you have access to prompt and effective support whenever issues arise with the system.

By carefully considering these parameters, you can choose the best order management system that meets your business needs and supports your operational goals.


Order Management System


1. Salesforce OMS

Salesforce OMS

Salesforce OMS is an integrated order management system designed to streamline the entire order fulfillment process from sales to delivery. It offers businesses a comprehensive solution to manage orders, inventory, and customer service interactions within a unified platform. By leveraging the power of the cloud, Salesforce OMS aims to enhance customer satisfaction through efficient order processing and delivery, while also providing businesses with the tools to manage and analyze their order management operations effectively, making it to the top of the list of the best order management system.


What does Salesforce OMS do?

Salesforce OMS serves as a central hub for tracking sales, processing orders, and managing inventory. It facilitates seamless fulfillment by automating workflows and providing real-time data across various channels. The system is designed to handle complex order management tasks, including payment processing, invoicing, returns, exchanges, and customer communication. By consolidating these functions into one platform, Salesforce OMS enables businesses to deliver a cohesive and personalized shopping experience, ultimately driving customer loyalty and satisfaction.


Salesforce OMS Key Features

Real-Time Inventory Management: Salesforce OMS provides businesses with the ability to monitor and share real-time inventory levels across different store locations, helping to prevent stockouts and overstocking.

Order Processing Automation: The system automates order processing, reducing manual efforts and the potential for errors, which streamlines operations and improves efficiency.

Customer Service Integration: Salesforce OMS integrates with customer service tools, giving agents access to order history and customer records, enabling them to provide informed and personalized support.

Multi-Channel Fulfillment: It supports multi-channel fulfillment options such as ship-from-store, curbside pickup, and same-day shipping, catering to the diverse delivery preferences of customers.

Sustainability Focus: The platform includes prebuilt fulfillment flows designed with sustainability in mind, helping businesses to cut costs and reduce their environmental impact.

Analytics and Reporting: Salesforce OMS offers reporting and analytics tools that provide insights into the order management process, aiding in better decision-making and strategy formulation.


Salesforce OMS Pricing Plans

Salesforce OMS offers a range of pricing plans tailored to meet the diverse needs of businesses. The plans are designed to accommodate companies of different sizes and industries, with specific features and pricing structures to match.

Essentials Plan: Aimed at small businesses, this plan includes basic order management features and integration capabilities, starting at $25 per user per month.

Professional Plan: Targeting medium-sized businesses, this plan offers advanced order management functions and customization options, priced at $75 per user per month.

Enterprise Plan: Designed for larger organizations, the Enterprise Plan provides extensive customization, automation, and integration features, starting at $150 per user per month.

Unlimited Plan: Catering to businesses with the most complex order management needs, this plan includes all features of the Enterprise Plan plus additional support and services, priced at $300 per user per month.



2. IBM Sterling Order Management

IBM Sterling Order Management

IBM Sterling Order Management is a comprehensive platform designed to streamline and optimize the order fulfillment process for businesses. This order management system leverages advanced technologies to automate workflows, manage inventory more efficiently, and reduce shipping costs through strategic options like ship-to-store. Recognized as a leader in its field, this system facilitates quick implementation and simplifies the complexity of technology integrations, enabling businesses to enhance their e-commerce operations and customer experiences.


What does IBM Sterling Order Management do?

IBM Sterling Order Management acts as a central hub for managing orders across multiple sales channels, offering real-time insights into inventory and warehouse management. It supports complex omnichannel fulfillment processes such as curbside pickup, ship from store, and buy online pickup in store (BOPIS). By integrating AI-powered insights, the platform helps businesses scale their e-commerce and fulfillment operations, ensuring accurate tracking of inventory levels, coordinating logistics, and managing customer orders, shipping options, and returns efficiently. This results in reduced shipping costs and maximizes profitability for businesses of all sizes.


IBM Sterling Order Management Key Features

Intuitive Interface: The platform offers an easy-to-use interface with accessible functionality and notifications, enhancing user experience and operational efficiency.

AI-Powered Insights: Utilizes artificial intelligence to provide actionable insights for scaling e-commerce business and optimizing fulfillment operations.

Omnichannel Fulfillment: Supports a wide range of fulfillment options including ship from store, curbside pickup, and BOPIS, allowing businesses to meet customer expectations across various channels.

Real-Time Inventory Management: Offers up-to-the-minute data on inventory levels, enabling accurate tracking and better decision-making for stock management.

Cloud-Based Tools: Employs cloud-based applications to make e-commerce platforms and warehouse management systems more intelligent and efficient.

Quick Implementation: Designed for fast deployment, enabling businesses to accelerate their digital transformation and improve customer experiences swiftly.


IBM Sterling Order Management Pricing Plans

For precise pricing details, including the number of available plans and the cost associated with each, interested parties are encouraged to visit the official IBM Sterling Order Management pricing page or contact IBM directly.



3. Zoho Inventory

Zoho Inventory

Zoho Inventory is an online order management software designed to streamline the process of sales and purchase order management for businesses. It offers a comprehensive solution that integrates with multiple sales channels like Amazon, eBay, Etsy, and Shopify, allowing for centralized management of online orders. The software is equipped with features for creating packages and shipments, tracking shipments, and updating customers on delivery statuses. It also supports drop shipment and back ordering, enabling businesses to manage their inventory more efficiently and ensure timely delivery of orders.


What does Zoho Inventory do?

Zoho Inventory facilitates efficient order management by providing tools for creating sales and purchase orders, packaging, and shipping. It simplifies the packing and shipping process by allowing users to create packages, print package slips, and get real-time shipping rates from 30 different services. The software also enables businesses to track the movement of packages after shipment and keep customers informed about their locations. Additionally, Zoho Inventory supports online payment collection, generates insightful reports for better decision-making, and offers complete inventory control, including item kitting and setting reorder points.


Zoho Inventory Key Features

Centralized Multi-Channel Sales: This feature allows businesses to integrate and manage orders from various online marketplaces and their website from a single platform.

Simplified Packing and Shipping: Zoho Inventory streamlines the packing and shipping process, offering tools to create packages, print slips, and compare shipping rates.

Real-Time Shipment Tracking: Businesses can monitor the movement of their shipments and provide customers with timely updates on their order status.

Online Payment Integration: The system supports the setup of online payment accounts, enabling secure and convenient transactions.

Insightful Reporting: Zoho Inventory generates reports to help businesses identify profitable items and monitor sales trends for informed decision-making.

Inventory control: With features like item kitting and reorder point notifications, businesses can efficiently manage their stock levels.


Zoho Inventory Pricing Plans

There are five pricing plans available for Zoho Inventory, catering to businesses of various sizes and needs.

Free Plan: Offers basic features for small businesses, including 50 orders per month, 1 user, and 1 warehouse at $0.

Standard Plan: Includes 500 orders per month, 2 users, 1 warehouse, and additional features like dropshipment and backordering for $29 per organization/month billed annually.

Professional Plan: Expands on the Standard with 3000 orders per month, 2 users, 2 warehouses, serial number tracking, and batch tracking for $79 per organization/month billed annually.

Premium Plan: Further includes 7500 orders per month, 2 users, 3 warehouses, plus advanced features like automation and barcode generation for $129 per organization/month billed annually.

Enterprise Plan: The most comprehensive plan with 15000 orders per month, 7 users, 7 warehouses, and exclusive features like Zoho Analytics and multi-currency transactions for $249 per organization/month billed annually.



4. Veeqo


Veeqo is an all-encompassing order management system designed to streamline the operations of retail brands. It integrates seamlessly with over 21 sales channels and warehouses, offering a unified platform for managing orders, inventory, shipping, and returns. Veeqo’s system is engineered to enhance efficiency, enabling businesses to save time through automated workflows and to improve customer satisfaction by ensuring timely deliveries. Its capabilities extend to generating vital sales and fulfillment reports, providing businesses with the insights needed to make data-driven decisions, making it a great fit to the list of the best order management system.


What does Veeqo do?

Veeqo simplifies the complexities of multi-channel retailing by providing a single platform where businesses can manage orders from all their sales channels. It automates repetitive tasks with customizable workflows and offers built-in tools for returns and wholesale management. The system also supports inventory control, allowing businesses to keep track of stock movements across different locations. Additionally, Veeqo facilitates the creation of branded invoices, packing slips, and picking lists, enhancing the customer experience. Its reporting features deliver instant access to detailed sales data, empowering businesses to optimize their operations.


Veeqo Key Features

Multi-Channel Order Management: Veeqo consolidates orders from ecommerce, marketplace, and offline sales channels into one interface, simplifying order tracking and fulfillment.

Order Workflows That Save Time: The system allows for the creation of automated workflows based on specific triggers, streamlining operations, and reducing manual effort.

Returns Management Built-In: Veeqo offers tools for managing customer service returns and refunds efficiently, all from within the same platform.

Wholesale Management: Businesses can manage their wholesale orders and automatically update inventory, ensuring accuracy and saving time.

Vital Order Reports at Your Fingertips: The platform generates detailed order, sales, and fulfillment reports, providing valuable insights for decision-making.

Effortless Inventory Control: Veeqo automatically monitors stock movements across all locations, offering real-time inventory visibility.

Create Branded Custom Invoices: Users can utilize Veeqo’s templates to create stylish communication materials, enhancing brand presence.


Veeqo Pricing Plans

Free Plan: Veeqo offers a completely free plan that includes multi-channel inventory synchronization, significant shipping discounts with major carriers, and access to all of Veeqo’s tools through the dashboard. This plan is designed to support businesses in managing their Amazon and Shopify inventory efficiently while providing cost savings on shipping.



5. ShipStation


ShipStation is a comprehensive order management system designed to streamline the shipping and fulfillment process for eCommerce businesses. It offers a suite of tools to automate and manage the entire order fulfillment lifecycle, from order import and processing to shipping label creation and customer communication. By integrating with a wide range of online marketplaces, shopping carts, and carriers, ShipStation simplifies logistics for online sellers, enabling them to save time and reduce operational costs.


What does ShipStation do?

ShipStation centralizes order management by aggregating orders from multiple eCommerce platforms and marketplaces into a single interface. It automates the shipping process by offering discounted shipping rates, generating shipping labels, and providing tracking information to both the seller and the customer. Additionally, ShipStation enhances operational efficiency through features like batch processing, customizable workflows, and detailed analytics. Its goal is to help online retailers of all sizes optimize their shipping operations, improve customer satisfaction, and grow their businesses.


ShipStation Key Features

Order Import and Management: ShipStation imports orders from over 100 marketplaces and eCommerce platforms, allowing users to manage all their orders in one place. This feature simplifies the order fulfillment process by providing a centralized view of orders across all sales channels.

Automated Shipping: ShipStation automates the shipping process by selecting the best shipping method based on predefined rules, generating shipping labels in bulk, and sending tracking information to customers. This automation saves time and reduces the likelihood of errors.

Discounted Shipping Rates: Users can access discounted rates from major carriers, including USPS, UPS, and FedEx, directly within ShipStation. This feature helps businesses save on shipping costs without sacrificing service quality.

Branded Customer Experience: ShipStation offers tools to create a branded shipping experience, including customized packing slips, branded tracking pages, and return portals. This enhances the customer experience and promotes brand loyalty.

Analytics and Reporting: With comprehensive analytics and reporting capabilities, ShipStation provides insights into shipping costs, order volume, and fulfillment efficiency. These insights help businesses make informed decisions to optimize their shipping strategy.


ShipStation Pricing Plans

ShipStation offers six pricing plans to accommodate businesses of different sizes and shipping volumes.

Starter Plan: Designed for new sellers, this plan includes up to 50 shipments per month, email support, and access to all major carriers. Price: $9/month.

Bronze Plan: Suitable for growing businesses, offering up to 500 shipments per month, live chat support, and customization options. Price: $29/month.

Silver Plan: Aimed at established sellers, with up to 1,500 shipments per month, phone support, and advanced reporting. Price: $49/month.

Gold Plan: For larger operations, this plan allows up to 3,000 shipments per month and includes all Silver features plus early access to new features. Price: $69/month.

Platinum Plan: Designed for high-volume shippers, offering up to 6,000 shipments per month and priority support. Price: $99/month.

Enterprise Plan: The top-tier plan for enterprise-level businesses, with unlimited shipments, dedicated account management, and customized onboarding. Price: $159/month.



6. Brightpearl


Brightpearl is a cloud-based Retail Operations Platform designed to cater to the complexities of modern retail. It offers a comprehensive suite of features that streamline operations across order management, inventory management, accounting, and customer relationship management. This system is particularly well-suited for omnichannel retailers, providing real-time insights and automation to handle peak trading volumes and facilitate growth.


What does Brightpearl do?

Brightpearl serves as a central hub for retail operations, connecting and automating the various facets of a retail business. It integrates sales orders, fulfillment, inventory management, accounting, reporting, and planning, along with warehouse management and replenishment. The platform is built to manage the demands of peak trading and is integrated with a wide range of retail technology, making it a robust solution for retailers looking to optimize their operations and gain valuable insights into their business performance.


Brightpearl Key Features

Cloud-Based Software: Brightpearl operates entirely in the cloud, offering users the flexibility to manage their business from anywhere. This real-time system ensures that all data is up-to-date and accessible across multiple locations and devices.

Multichannel Capabilities: The platform excels in managing sales across various channels, providing a consistent and efficient order fulfillment process whether the sale is online or in-store.

Inventory Management: Brightpearl’s sophisticated inventory management system allows for real-time tracking of stock levels, facilitating efficient inventory control and planning.

Order Management: The platform’s order management system streamlines the entire order process, from sales order to fulfillment, ensuring accuracy and customer satisfaction.

Accounting Integration: With integrated accounting features, Brightpearl simplifies financial management for retailers, providing essential financial reports and insights.

CRM: The built-in customer relationship management tool helps businesses maintain and improve customer relations by organizing and analyzing customer data.

Warehouse Management: Brightpearl includes a warehouse management system that optimizes the picking, packing, and shipping processes, reducing errors and improving efficiency.

Reporting and Analytics: The platform offers detailed reporting and analytics tools that provide businesses with actionable insights into their operations.


Brightpearl Pricing Plans

Brightpearl Order Management Solution (OMS): This plan is designed for businesses with up to 1,500 orders per month, providing access to 5 sales channels and accommodating up to 5 users. The pricing for this plan is customized based on the specific needs of the business. Users need to contact the sales team for pricing information.



7. Shopify Plus

Shopify Plus

Shopify Plus is an order management system and advanced ecommerce platform designed for high-volume merchants and large businesses looking to scale their operations efficiently. It offers a robust set of features, including enhanced customization options, advanced security measures, and dedicated support to help businesses manage their online stores more effectively. With its comprehensive suite of tools, Shopify Plus aims to provide businesses with the flexibility and control needed to create a seamless shopping experience for their customers while optimizing their operations for growth.


What does Shopify Plus do?

Shopify Plus serves as a comprehensive solution for businesses seeking to expand their online presence and sales capabilities including an advanced order management system. It enables merchants to manage their ecommerce operations across multiple channels and platforms from a single dashboard, offering advanced features for customization, automation, and integration. This includes the ability to create personalized shopping experiences, automate marketing and sales processes, and integrate with a wide range of third-party applications and services. Shopify Plus also provides merchants with detailed analytics and insights to help them make informed decisions about their business strategies.


Shopify Plus Key Features

Customizable Checkout: Shopify Plus allows merchants to fully customize their checkout process, providing a tailored shopping experience that can lead to increased conversion rates.

API Integrations: The platform supports extensive API integrations, enabling businesses to connect their store with various third-party applications and services for enhanced functionality.

Unlimited Staff Accounts: Merchants can create an unlimited number of staff accounts, allowing for better team collaboration and management of their online store.

Advanced Security Features: Shopify Plus offers top-tier security measures, including PCI compliance and SSL certificates, to ensure the safety of customer data and transactions.

Dedicated Support: Businesses on Shopify Plus receive dedicated support from Shopify’s Merchant Success Program, including access to account managers and 24/7 priority support.


Shopify Plus Pricing Plans

Shopify Plus offers a flexible pricing model tailored to the needs of high-volume businesses and enterprises. The pricing structure is designed to accommodate the varying requirements of large-scale merchants, ensuring they receive the value and support necessary for their growth.

Standard Plan: This plan is tailored for businesses looking for scalability and enhanced features. Pricing starts at $2,500 per month, offering full access to Shopify Plus’s advanced features, dedicated support, and customization options.

Variable Fee Plan: For businesses with higher transaction volumes, Shopify Plus offers a variable fee plan that adjusts based on monthly sales. This plan ensures that costs are aligned with the merchant’s revenue, providing a cost-effective solution for rapidly growing businesses.



8. NetSuite


NetSuite is a comprehensive cloud-based Enterprise Resource Planning (ERP) solution designed to streamline business processes across finance, CRM, eCommerce, and more. It offers a unified platform to manage all aspects of a business, from order management to inventory, finance, and customer relationships. By integrating various business functions into a single system, NetSuite enables organizations to gain real-time insights, improve efficiency, and drive growth.


What does NetSuite do?

NetSuite provides a suite of cloud-based applications designed to support the operational and financial performance of businesses. It automates processes such as order processing, production management, supply chain, and warehouse operations, while also offering tools for financial management, customer relationship management (CRM), and eCommerce. This integrated approach helps businesses streamline operations, reduce manual tasks, and make informed decisions based on real-time data.


NetSuite Key Features

Real-Time Visibility: NetSuite offers comprehensive dashboards and reporting tools that provide real-time insights into business performance, enabling better decision-making.

Scalability: The platform is highly scalable, allowing businesses to add functionalities and modules as they grow, without the need for significant IT infrastructure changes.

Customization: NetSuite’s flexible platform allows for extensive customization to meet the unique needs of each business, ensuring that the system evolves with the company.

Cloud-Based: Being cloud-based, NetSuite ensures that businesses have access to their data and systems from anywhere, at any time, facilitating remote work and global operations.

Integrated CRM: The integrated CRM functionality supports a 360-degree view of the customer, enhancing customer service and sales efforts.

E-Commerce Capabilities: NetSuite’s e-commerce solutions offer businesses the tools to manage their online sales effectively, integrating seamlessly with order and inventory management.


NetSuite Pricing Plans

NetSuite’s pricing structure is tailored to meet the diverse needs of businesses, ensuring that companies of all sizes can find a plan that suits their requirements. The specific pricing details are available upon request, as NetSuite customizes its pricing based on the individual needs of each business, including the number of users, required modules, and level of customization. To obtain detailed pricing information, businesses are encouraged to contact NetSuite directly for a personalized quote. This approach allows NetSuite to provide a pricing plan that accurately reflects the value and scale of the solution provided to each customer.



9. Extensiv


Extensiv is an advanced order management system designed to cater to the needs of ecommerce businesses seeking to streamline their order processing and inventory management. It offers a suite of tools that work cohesively to automate routine tasks, provide real-time insights into inventory and sales, and enhance customer service. Extensiv’s cloud-based platform is engineered to support the multifaceted nature of modern ecommerce operations, accommodating a range of sales channels and fulfillment strategies.


What does Extensiv do?

Extensiv is an order management system that serves as a comprehensive solution for managing the entire lifecycle of ecommerce orders. From the moment an order is placed to the final delivery, Extensiv ensures that every step is executed efficiently. It handles order entries, inventory management, fulfillment processes, and post-sales services, all while offering visibility to both businesses and customers. The system is designed to improve accuracy, reduce processing times, and adapt to the evolving demands of ecommerce, thereby supporting businesses in their growth and scalability objectives.


Extensiv Key Features

Automated Order Processing: Extensiv automates the order processing workflow, reducing the need for manual intervention, and minimizing the risk of human error.

Real-Time Inventory Management: The system provides up-to-the-minute inventory tracking, ensuring that stock levels are accurate across all sales channels to prevent overselling.

Multi-Channel Fulfillment: Extensiv supports an omnichannel approach, allowing seamless integration with various marketplaces and ecommerce platforms for centralized order management.

Customer Service Tools: The platform includes features that empower customer service teams to provide exceptional support, including order tracking and issue resolution capabilities.

Data-Driven Insights: With Extensiv, businesses gain access to valuable data analytics that inform strategic decision-making and help identify opportunities for optimization.

Scalability: Designed to grow with your business, Extensiv can handle increasing order volumes and complexity without compromising on performance.


Extensiv Pricing Plans

Extensiv offers a range of pricing plans tailored to fit the diverse needs of ecommerce businesses. To learn more about the specific features and pricing of each plan, interested parties are encouraged to request a demo through Extensiv’s website.

Demo Plan: Extensiv provides a demo plan that allows potential customers to explore the features and capabilities of the system. This plan is typically offered at no cost, serving as an introduction to the software.

Custom Pricing: For detailed pricing information, Extensiv encourages businesses to get in touch. The pricing structure is customized based on the individual needs of the business, taking into account factors such as order volume, number of integrations, and specific feature requirements. Pricing is determined following a consultation and demonstration of the system’s capabilities.



10. Kyte


Kyte is an order management system designed to streamline the sales and inventory processes for small to medium-sized businesses. It offers a comprehensive suite of tools that cater to various aspects of business management, from point-of-sale operations to inventory control. Kyte’s cloud-based platform ensures that all business data is synchronized across devices, providing real-time access to critical information. This system is particularly beneficial for businesses that operate across multiple channels, including online, in-store, and via social media, as it consolidates orders and sales into a single, manageable interface.


What does Kyte do?

Kyte is an order management system that serves as a multi-faceted platform that simplifies the complexities of order management for businesses. It enables users to create a digital catalog, integrate with social media platforms, and manage customer interactions seamlessly. When an order is placed, Kyte promptly notifies the business, allowing for immediate action to fulfill the order. The system also offers a detailed operations map and customizable order statuses to keep both the business and its customers informed at every stage. Additionally, Kyte’s POS system is designed to be user-friendly, making it accessible for businesses of all sizes to manage their sales and inventory efficiently.


Kyte Key Features

Real-Time Order Management: Kyte provides a live view of all incoming orders, allowing businesses to respond promptly and manage their order flow effectively.

Multi-Channel Integration: The system integrates orders from various channels such as a website, social media, and WhatsApp into a single dashboard for easy management.

Inventory Control: Kyte offers robust inventory management tools that help businesses keep track of stock levels and avoid overselling.

Customer Management: The platform includes features for managing customer relationships, ensuring that businesses can maintain a personalized connection with their clientele.

Sales Analytics: Kyte provides detailed reports and analytics, giving businesses insights into sales trends and customer behavior.

AI-Driven Product Descriptions: Leveraging artificial intelligence, Kyte assists in generating compelling product descriptions to enhance catalog listings.


Kyte Pricing Plans

Kyte offers three distinct pricing plans to accommodate the varying needs of businesses.

Kyte PRO: Aimed at businesses looking to expand, this plan includes features like inventory control, customer management, and sales tracking for a competitive price. This plan pricing starts at $7.99 per month ($79.99 per year).

Kyte GROW: Designed for growing businesses, this plan offers additional capabilities such as expense management and supplier management, along with all the features of the PRO plan. This plan pricing starts at $11.99 per month ($199.99 per year).

Kyte PRIME: This plan is tailored for established merchants seeking to consolidate their market presence, providing comprehensive tools for advanced order and sales processing. This plan pricing starts at $19.99 per month ($199.99 per year).



11. Aptos


Aptos is a comprehensive order management system designed to meet the evolving needs of modern retailers. It offers a suite of tools aimed at streamlining the order management process, from the point of sale to delivery, ensuring a seamless shopping experience for customers. Aptos leverages cloud-based technology to provide scalable solutions that support omnichannel retail strategies, enabling businesses to manage orders across multiple channels efficiently. With a focus on flexibility, reliability, and integration capabilities, Aptos helps retailers adapt to market changes, meet customer expectations, and drive growth.


What does Aptos do?

Aptos facilitates a wide range of order management activities, making it easier for retailers to handle the complexities of omnichannel commerce. It allows businesses to capture and process orders from various channels, including online, in-store, and mobile, in a centralized system. Aptos also offers real-time inventory visibility and intelligent order routing to ensure accurate and efficient fulfillment. By integrating with existing retail systems, Aptos enables seamless data flow and communication between different parts of the business, from procurement and inventory management to customer service and returns. This comprehensive approach helps retailers improve operational efficiency, enhance customer satisfaction, and increase sales.


Aptos Key Features

Real-Time Inventory Visibility: Aptos provides retailers with up-to-the-minute information on stock levels across all channels and locations, enabling them to make informed decisions about product availability and fulfillment strategies.

End-to-End Order Processing: From order capture to delivery, Aptos streamlines every step of the order lifecycle, ensuring that orders are processed quickly and accurately.

Flexible and Intelligent Order Brokering Rules: The system allows retailers to set up custom rules for order routing and fulfillment, accommodating a wide range of customer preferences and operational requirements.

Powerful Store Fulfillment Options: Aptos equips retailers with tools to fulfill orders directly from stores, turning physical locations into effective distribution centers and improving delivery times.

Customer-First Approach: Designed with a focus on creating flexible and customer-centric shopping experiences, Aptos helps retailers deliver personalized service and build lasting customer relationships.


Aptos Pricing Plans

The specific pricing plans for Aptos are not publicly listed on their website. Retailers interested in adopting Aptos for their order management needs are encouraged to request a demo or contact Aptos directly for detailed pricing information. This approach allows Aptos to tailor their offerings to the unique requirements of each retailer, ensuring that businesses receive a solution that best fits their operational needs and budget constraints.



12. CIN7


CIN7 is an integrated inventory management platform designed to help product businesses streamline their operations across various sales channels. It offers a comprehensive solution for managing inventory, orders, and customers in one place. By facilitating touchless traceability from supplier to customer and everything in between, CIN7 aims to simplify the complexities of inventory management. The order management system provides two main paths towards achieving connected inventory performance: Core and Omni, catering to businesses with different needs and integration requirements. Whether a company is looking to build an efficient, automated inventory operation from the ground up, increase profitability, or expand into new channels and markets, CIN7 offers the tools and support necessary to achieve these goals.


What does CIN7 do?

CIN7 bridges the gap between where products are stocked and where they are sold, offering businesses a unified view of their inventory across all channels. This includes both physical and online retail spaces, making it easier for businesses to reach customers wherever they shop. The platform’s connected inventory performance feature ensures seamless traceability from the supplier to the customer, enhancing efficiency and reducing errors. With options for core inventory management functionalities right out of the box, as well as customizable configurations for more complex needs, CIN7 adapts to various business models. It supports native 3PL fulfillment and EDI retailer integrations, making it a versatile choice for businesses looking to streamline their inventory operations and grow their presence in the market.


CIN7 Key Features

Connected Inventory Performance: This feature enables businesses to manage their inventory seamlessly across all sales channels, ensuring products are available where and when customers want to buy them.

Core and Omni Paths: CIN7 offers two distinct paths for inventory management. Core is designed for businesses seeking a comprehensive, out-of-the-box solution, while Omni caters to those with custom configuration and integration needs.

Touchless Traceability: From supplier to customer, CIN7 provides end-to-end traceability of products, reducing the risk of errors and enhancing operational efficiency.

EDI and 3PL Integration: The platform supports direct integration with EDI retailers and third-party logistics providers, facilitating smoother transactions and fulfillment processes.

Inventory Visibility: CIN7 grants businesses visibility into their inventory levels, enabling better decision-making and preventing stockouts or overstock situations.


CIN7 Pricing Plans

CIN7 offers a range of pricing plans tailored to meet the needs of different business sizes and requirements.

Core Plan: This plan is designed for small to medium-sized businesses looking for a comprehensive inventory management solution. It includes essential features such as inventory and order management, reporting, and customer support. Pricing for the Core Plan starts at $299 per month.

Omni Plan: Targeted at larger businesses or those with more complex integration needs, the Omni Plan includes all the features of the Core Plan, plus advanced options for customization and integration. Pricing for the Omni Plan begins at $799 per month.

Enterprise Plan: For businesses requiring a fully customized inventory management solution, the Enterprise Plan offers bespoke features and dedicated support. Pricing for this plan is available upon request.



13. VTEX


VTEX is a cloud-based e-commerce platform designed to enhance digital commerce operations for businesses of various sizes. This cloud-based order management system integrates functionalities for commerce, marketplace, and order management into a single solution, aiming to streamline operations, improve customer experiences, and unlock new revenue streams. By offering a comprehensive suite of tools for managing orders, inventory, and customer interactions across multiple channels, VTEX supports businesses in achieving a unified and efficient online retail presence.


What does VTEX do?

VTEX facilitates a seamless e-commerce experience by providing businesses with the tools they need to manage their online stores effectively. It allows for the integration of inventory from various sources, including physical stores and distribution centers, to ensure global inventory visibility. The platform also enables the orchestration of orders across channels, ensuring that customers receive their purchases in the most efficient manner possible. Additionally, VTEX supports marketplace operations, allowing businesses to expand their product offerings by integrating third-party sellers. With features designed to optimize fulfillment processes and enhance customer satisfaction, VTEX aims to help businesses grow their online presence and sales.


VTEX Key Features

Order Orchestration: This feature ensures that orders are fulfilled in the most efficient way possible by intelligently routing them based on various factors such as inventory location and delivery preferences.

Global Inventory Visibility: VTEX provides a unified view of inventory across all channels, enabling businesses to manage their stock levels more effectively and meet customer demand.

Cloud Native Scalability: The platform is designed to scale with your business, supporting growth without the need for significant changes to the underlying infrastructure.

Marketplace Integration: VTEX enables businesses to expand their product offerings by easily integrating with third-party sellers, creating a more diverse shopping experience for customers.

API-First Design: With a focus on flexibility, VTEX offers extensive APIs that allow for deep integration with existing business systems, facilitating a more cohesive operation.


VTEX Pricing Plans

VTEX offers a unique approach to pricing, focusing on custom solutions tailored to each business’s specific needs. Therefore, detailed pricing information is not readily available on their website. Businesses interested in utilizing VTEX for their e-commerce operations are encouraged to Request a demo for a personalized consultation and pricing proposal. This approach ensures that each business receives a pricing plan that reflects its unique requirements and scale of operations.



14. QuickBooks Commerce

QuickBooks Commerce

QuickBooks Commerce is an advanced order management system designed to cater to the needs of growing businesses by streamlining their order fulfillment processes. It offers a comprehensive suite of tools that facilitate efficient management of sales orders, from processing and forecasting to inventory management and invoicing. This platform is particularly beneficial for businesses looking to automate many steps in their order management cycle, thereby reducing errors and enhancing productivity. With its ability to handle orders from various channels including phone, in-store, and online, QuickBooks Commerce ensures that businesses can meet customer expectations with ease and efficiency.


What does QuickBooks Commerce do?

QuickBooks Commerce serves as a powerful tool for businesses aiming to optimize their order management and fulfillment processes. It automates several critical steps between receiving orders and delivering them to customers, such as sending pick/pack instructions to mobile barcode scanners and printing shipping labels directly within the software. This automation not only speeds up the order fulfillment process but also minimizes the chances of errors, ensuring a smoother operation. Additionally, QuickBooks Commerce offers real-time tracking updates once an invoice is sent, preventing backorders or stock-outs and enabling businesses to fulfill orders with greater accuracy and speed. Its integration with Salesforce CRM further streamlines the invoicing and sales order generation, making it a comprehensive solution for managing sales orders efficiently.


QuickBooks Commerce Key Features

Automated Order Management: This feature allows businesses to automate various steps in the order fulfillment process, from receiving orders to shipping, thereby reducing manual errors and increasing efficiency.

Real-Time Tracking Updates: Offers businesses the ability to provide customers with real-time updates on their order status, enhancing customer satisfaction and trust.

Salesforce CRM Integration: Enables automatic generation of invoices and sales orders in QuickBooks when a lead is closed in Salesforce, streamlining the sales process.

Advanced Reporting: With this feature, businesses can build and view detailed reports for better decision-making, helping them to understand their order management process more deeply.

Multi-Channel Order Management: QuickBooks Commerce can manage orders from various channels including phone, in-store, and online, providing a seamless order processing experience.


QuickBooks Commerce Pricing Plans

The pricing plans for QuickBooks Commerce are designed to accommodate the diverse needs of businesses, offering a range of options to suit different scales and requirements.

Silver Plan: This plan offers core accounting features with the addition of payroll functionalities, priced at $1,340 per year.

Gold Plan: Building on the Silver plan, it includes all core accounting features, payroll functionalities, and adds advanced reporting capabilities, priced at $1,740 per year.

Platinum Plan: The most comprehensive plan, it includes all features of the Gold plan along with advanced inventory and pricing capabilities, priced at $2,140 per year.



15. Kibo


Kibo offers a modern, modular eCommerce order management system designed to meet the needs of high-volume retailers, manufacturers, distributors, and wholesalers. It aims to streamline operations and enhance customer experiences across various sales channels. Kibo’s system facilitates complex customer journeys and operational efficiency, enabling businesses to scale rapidly while keeping customer satisfaction at the forefront, making it a great fit to close the list of the best order management system.


What does Kibo do?

Kibo provides a comprehensive solution for managing orders across multiple sales channels, including websites, marketplaces, wholesale, and social media. It assists businesses in capturing and processing orders, allocating inventory, and fulfilling orders efficiently. By breaking down the barriers between siloed order management data and customers, Kibo ensures that businesses can deliver rich experiences and maintain a competitive edge in the eCommerce landscape.


Kibo Key Features

Order Capture and Processing: Kibo simplifies the initial stages of the order management cycle, ensuring that orders are captured accurately and processed swiftly to meet customer expectations.

Inventory Allocation: The system intelligently allocates inventory across channels, helping to optimize stock levels and reduce the risk of overselling or stockouts.

Order Fulfillment: Kibo streamlines the fulfillment process, whether it’s shipping from a warehouse, drop-shipping, or in-store pickup, ensuring that customers receive their orders promptly and accurately.


Kibo Pricing Plans

Kibo offers a variety of pricing plans tailored to fit the needs of different businesses, from startups to established enterprises. The number of available pricing plans is not specified on the provided page, so for detailed information, businesses are encouraged to request a demo to explore the options that best suit their requirements.

Request a Demo Plan: This plan allows potential customers to explore Kibo’s features and capabilities through a personalized demonstration, providing insights into how the system can be customized to meet their specific business needs. Pricing for this plan is not listed and would likely be provided upon the demo request based on the business’s size, volume, and specific requirements.


FAQs on Best Order Management System

What is an Order management system?

An Order management system (OMS) is a digital platform designed to track and manage the lifecycle of an order. It encompasses everything from the initial order placement by the customer to the final delivery and post-delivery service. The best OMS provides a centralized system that integrates various aspects of the ordering process, including inventory management, customer service, order processing, fulfillment, and returns. This system ensures that businesses can efficiently process orders, maintain accurate inventory levels, provide timely customer service, and analyze order data to improve business operations.

How does an Order management system benefit a business?

An order management system offers numerous benefits to businesses by streamlining operations, enhancing customer satisfaction, and providing valuable insights. Firstly, it automates the order processing workflow, reducing manual errors, and saving time. This automation leads to faster order fulfillment, which directly impacts customer satisfaction positively. Secondly, an OMS provides real-time visibility into inventory levels, helping businesses avoid stockouts or overstock situations, thus optimizing inventory management. Additionally, it facilitates better customer service by providing detailed order tracking information and simplifying returns and exchanges. Lastly, an OMS collects data across the order process, offering insights that can help businesses make informed decisions, identify trends, and improve overall efficiency.

What features should the best Order management system have?

The best order management system should have a comprehensive set of features that cater to all aspects of order management. Key features include multi-channel order integration, which allows businesses to manage orders from various sources in a single platform. Real-time inventory management is crucial for maintaining accurate stock levels across multiple locations. Automated order processing and fulfillment capabilities ensure orders are processed efficiently, reducing fulfillment times. A robust customer service module should provide customers with self-service options and detailed order tracking. Additionally, advanced reporting and analytics tools are essential for gaining insights into order trends, customer behavior, and operational efficiency. Scalability is also important, ensuring the system can grow with the business.

Can small businesses benefit from an Order management system?

Absolutely, small businesses can significantly benefit from implementing an Order management system. While small businesses may have fewer orders to manage compared to larger enterprises, the efficiency, accuracy, and customer satisfaction improvements provided by an OMS are equally valuable. An OMS can help small businesses automate order processing, reduce manual workload, and minimize errors. This leads to faster order fulfillment and improved customer experiences. Moreover, an OMS provides small businesses with the tools to manage inventory more effectively, preventing stockouts or excess inventory. As small businesses grow, an OMS can scale to meet increasing order volumes and complexity, supporting sustainable growth.

How does an Order management system integrate with other business systems?

An order management system integrates with other business systems through APIs (Application Programming Interfaces) or pre-built connectors. This integration allows for seamless data exchange between the OMS and other systems such as eCommerce platforms, Customer Relationship Management (CRM) systems, Enterprise Resource Planning (ERP) systems, and warehouse management systems. For example, when a customer places an order on an eCommerce platform, the order details are automatically sent to the OMS, which then updates inventory levels and initiates the fulfillment process. Similarly, customer information from the CRM can be used to personalize order processing and customer service. Integration ensures that all business systems work together cohesively, improving operational efficiency and providing a unified view of business operations.



Implementing the best order management system is crucial for businesses aiming to streamline their order processing, enhance customer satisfaction, and gain valuable insights into their operations. By automating key aspects of the order lifecycle, from placement to fulfillment, businesses can significantly reduce manual errors, save time, and improve overall efficiency. The ability to integrate with other business systems further enhances the value of an OMS, ensuring seamless operations across all departments. Whether for a small business looking to scale or a large enterprise seeking to optimize its order management processes, an OMS offers the tools necessary to achieve these goals. With the right system in place, businesses can not only meet but exceed customer expectations, fostering loyalty and driving growth.


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